Shipping policy

1. Delivery Timelines

Because our products are meticulously prepared and safely transported across global networks, delivery times vary depending on the type of item ordered:

  • Standard Collections: 10 to 15 business days.

  • Customized Orders: Approximately 15-30 business days. (This includes the extra time required for custom formulation, specialized packaging, and quality curing).

2. Order Processing & Tracking

  • Processing Time: Standard orders are processed within 2 to 3 business days. Customized orders will begin processing immediately after your design or scent selections are confirmed.

  • Tracking Your Journey: As soon as your package is dispatched, you will receive a shipping confirmation email complete with a tracking number, allowing you to follow your fragrance wardrobe every step of the way.

3. Shipping Rates

  • Shipping fees are calculated dynamically at checkout based on your delivery location and the weight of your package (such as our 24g stick boxes or 90g cone boxes).

4. International Shipping & Customs

We happily ship our sensory experiences worldwide. Please note that international shipments may be subject to import duties, taxes, or customs fees once the package arrives in your destination country. These charges are the responsibility of the recipient.

5. Damaged or Lost Packages

Your sensory experience should be flawless from the moment you open the box. If your packaging or incense arrives damaged during transit, please contact our support team at [kruan01@outlook.com] within 48 hours of delivery with photos of the damaged items, and we will happily arrange a replacement or refund.

A Note on Patience & Quality: Fine artistry takes time. By allowing our natural resins, precious woods, and rare oils the proper time to travel safely, we guarantee that the aromatic profile remains completely intact, fresh, and potent upon arrival.